keep track ! – Reporting- and Monitoring-Framework

Monitor your speech applications with keep track! With this monitoring and reporting framework created by atip your application specific data is displayed in well-arranged graphics.

Standards like call volume, success rates of dialogues or transfer rates can meticulously be accessed through the web based framework. The data can be displayed in optional granularity. Furthermore keep track! can be adjusted to any client specific requirement, in order to compactly prepare application specific information. Besides current data, analysis of older data can naturally be accessed at any time.

Optimise your company processes with keep track! Benchmarking enables to compare the efficiency of your speech application with current intern or extern reference values. Herewith capabilities and strong points can be evaluated more precisely, concrete indicators for possible optimisation can be developed promptly. Not just your company will benefit from our product – also your clients!
 

Examples:

Figure 1: Call volume and succes rate

Figure 2: Number of succesful task, filtered by date

Figure 3: Reasons for 'no call success'